Secure Purchasing from the MHA website.

Introduction
The Mental Health Association NSW regards customer privacy as an important art of our relationship with our customers. The following privacy policy applies to all MHA users and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement please contact MHA’s website officer on 9339 6010

Collection of Information
In order to use the MHA website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by MHA is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Any details collected from MHA customers is required in order to provide you with our products and/or services and a high level of customer service.

Storage of collected information
When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Orders
If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email and postal address) and financial information such as credit card number, expiration date etc.

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and or/comply with a judicial proceeding, court order, or legal process served on our s\website.

Links
Links on the MHA site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain
name of MHA.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.

MHA Security Policy
MHA uses the Paypal and eWAY payment gateway for its online credit card transactions. eWAY processes online credit transactions for thousands of
Australian merchants, providing a safe and secure means of collecting payments via the internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response
• Your complete credit card number cannot be viewed by MHA or any outside party
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grad data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by MHA.
• For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of you order within a few minutes or ordering. We will attempt to send your goods via Australia Post within 7 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase MHA allows products to be exchanged provided they are returned within 30 days of receipt of goods, they are not damaged and in original condition. All postage costs are to be paid by the buyer. To cancel an order or to arrange return of goods, contact MHA at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 1300 794 991.